Return/Exchange

Return Policy and Procedure

• -Returns Policy applies to items that arrive damaged, dried out, or broken due to shipping/transit challenges. Customers may get a replacement or a credit note for the equivalent amount. (It is the company's discretion to determine whether the state of a shipped item qualifies as damaged so as to be eligible for an exchange or a Credit Note.)
• -Customer allergic reactions are not covered under the return policy.
• - If the product is not in stock, a credit note (coupon) of the same amount will be provided.
• -Change of mind, not liking product color, etc are NOT covered by the easy return policy.
• -Gifts purchased by a customer for others are NOT covered unless they meet the damaged, broken, or dried out during transit criteria.
• -Return process must be initiated within three days of purchase.
• -No complaints will be honored 10 business days after receiving the order.
• -Easy returns DO NOT APPLY to claims that we sell fake or inauthentic products. Our products are 100% authentic, and from authorized wholesalers and manufacturers.
• -The return has to be of the same value as the purchase price. If an item is purchased using a coupon or during a sale, the credit note amount would be for the discounted price paid and not the original price.
• -The item being returned must be unused and in original packaging.
• -Any store credit vouchers issued as a return need to be used within thirty days, or else the voucher/store credit becomes invalid.
• -Customer must have original, authentic, and valid receipt of purchase.
• -Checking if an item is Halal ( حلال ) is the customer’s responsibility. Just4Girls will not refund nor exchange items that the customer believed are halal, but are not.